You can make a return or exchange for store credit within 30 days of your purchase.
Note there are some common sense exceptions, like a product that you’ve used up or that’s performed its expected number of uses.
How to Return Items or Exchange for Store Credit
For a speedy, smooth return or exchange, please use our Fast Return Form, which gets us all the details to handle your refund as quickly as we can.
After we get your Fast Return Form, we'll email you a return shipping label. Print that label and use it to return your order(s).
If it is an exchange, we will email you a return shipping label for you to print and send back to us. Once we receive it, we will place a store credit for that amount on your store account.
Return Shipping Costs
If your order arrived damaged or you received the wrong item, return shipping is on us. For other returns, we’ll deduct the cost from your refund.
We know that some large companies offer free return shipping, and we hope someday we’re big enough to do the same. Until then, we’re working hard to keep rates as low as possible.
Refund Timing and Payment
Once your return is approved, getting your refund takes about 7-10 business days. You’ll receive a credit to your original form of payment.